Area of Intervention: Geographical area surrounding PRO’AUDIT headquarters

Acceptance of any quote, signing of any contract, placing of any order, or commencement of any service constitutes full, complete, and irrevocable acceptance of these General Terms and Conditions of Sale by the Customer, who acknowledges having read and accepted them without reservation.

Cybersecurity and GDPR: Security audit, threat protection, GDPR compliance, and security training.

Training and Consulting: User training, digital transformation consulting, infrastructure auditing, and process optimization.

Integrated maintenance contracts include annual preventive maintenance with cleaning, inspection, and replacement of wear parts; unlimited corrective maintenance with on-site service within 24 business hours; supply of all necessary spare parts; telephone support for diagnosis and resolution of common problems; and automatic supply of consumables (toner, drums, etc.) based on automatic meter readings. Billing is based on a fixed and transparent cost per page, including all maintenance and consumables, allowing for total control over costs. etc.) based on automatic meter readings. Billing is based on a fixed and transparent cost per page, including all maintenance and consumables, allowing for total control of printing costs.

Technical support is available by phone and email during business hours to assist users with resolving their day-to-day issues, using software, configuring devices, and managing access rights. A ticketing system allows real-time tracking of request progress and ensures the traceability of interventions. Monthly activity reports are provided to the Customer, detailing the interventions carried out, resolution times, and recommendations for improvement.

At the end of the initial commitment period, the contract is automatically renewed by tacit agreement for successive periods of four quarters, i.e., twelve months, unless expressly terminated by one of the parties by giving three months' notice, i.e., one full quarter, by registered letter with acknowledgment of receipt before the end of the current term, it being specified that for tripartite contracts, termination must be coordinated with the financial institution in accordance with the terms and conditions set out in the corresponding lease agreement.

Each version of the GTC is time-stamped, archived, and available for consultation. Current contracts remain subject to the version in force at the time of their signature, unless a modification has been accepted in accordance with the above procedure.

PRO’AUDIT provides a monthly performance report including availability rates, average response times, number of incidents resolved, and measured customer satisfaction. Penalties apply in the event of non-compliance with the agreed SLAs according to a contractually defined scale.

In the event of default by the Client in relation to the Partner Financial Institution, PRO’AUDIT reserves the right to immediately suspend all maintenance and technical support services without notice until the situation has been fully resolved, without this suspension giving rise to any compensation or indemnification for the Client. In the event of termination of the financing agreement by the Partner Financial Institution for any reason whatsoever, the technical services agreement with PRO'AUDIT shall be automatically terminated by operation of law on the same date, with the application of the early termination penalties provided for in the relevant article and immediate recovery of the equipment in accordance with the terms and conditions defined by the Partner Financial Institution.

The Customer formally and irrevocably undertakes to return the equipment in perfect working order, well maintained and clean at the end of the contract or in the event of early termination, in accordance with the terms and conditions defined in the contract. This return must include the return of all main equipment and accessories in their original configuration with all components, cables, accessories, unopened consumables, technical documentation, and installation media initially provided, the secure and certified erasure of all stored data in accordance with IT security standards and confidentiality requirements, the restoration of all customized parameters and settings to their factory configuration, the provision of a data destruction certificate issued by an approved body if required by regulations or the nature of the data processed, and the availability of the equipment in a location accessible to carriers with facilitation of removal conditions in accordance with the instructions of PRO'AUDIT or the Partner Financial Institution.

In the event of failure to take out insurance, suspension or termination of compulsory insurance, PRO’AUDIT reserves the right to automatically take out replacement insurance at the Client's sole expense, with a 20% surcharge for administrative costs, or to immediately suspend all its services until the situation is rectified, or to terminate the contract automatically with the application of early termination penalties.

PRO’AUDIT conducts a comprehensive, customized security assessment that includes an in-depth analysis of the risks and vulnerabilities of the site to be protected, with an evaluation of potential threats and recommendations for protection, a technical and regulatory feasibility study in accordance with CNIL and prefectural requirements, with assistance in administrative procedures, the design of an optimal surveillance plan with the definition of critical areas and strategic viewing angles, the sizing of the system according to identified needs with calculation of the required capacities and performance, the choice of appropriate technologies including IP, analog, or hybrid depending on constraints and objectives, the calculation of storage and bandwidth capacities with optimization of costs and performance, the definition of surveillance areas and viewing angles, integration with existing systems, including alarms and access control, for a comprehensive security approach, strict compliance with applicable regulations and privacy protection, with training on legal obligations, as well as detailed costing and implementation planning with optimal phasing and compliance with budget constraints.

extreme weather conditions exceeding the manufacturer's specifications, malfunctions related to prolonged power outages not protected by an appropriate UPS, problems with computer networks not supplied by PRO'AUDIT that impact data transmission, unauthorized modifications to system settings resulting in loss of warranty and invoicing for repairs, use that does not comply with applicable regulations, for which the Customer is solely responsible, as well as loss of recordings due to incorrect handling resulting in the impossibility of recovering data.

The Customer formally undertakes to strictly comply with arming and disarming procedures, including mandatory training and validation of acquired skills, mandatory training for all users with regular knowledge updates and certification, immediate reporting of malfunctions with a precise description and facilitation of diagnosis, maintaining free access for interventions with coordination and facilitation of access conditions, compliance with regulatory maintenance obligations with appropriate planning and budgeting, notification of PRO'AUDIT in the event of changes to the premises with updating of plans and configurations, taking out insurance appropriate to the risks with appropriate coverage and declaration of the systems, and respect for the confidentiality of access codes with regular changes and protection against disclosure.

PRO’AUDIT is contractually committed to strict guarantees, including guaranteed application availability of ninety-nine point five percent with automatic compensation in the event of non-compliance, response time of less than two seconds with continuous optimization and permanent monitoring, technical support within four business hours with automatic escalation and dedicated experts, resolution of critical bugs within 24 hours with team mobilization and transparent communication, daily backup with restoration testing and data integrity validation, enhanced security and regulatory compliance with annual audit and procedure updates, intellectual property of the developed code with extended license and modification rights, as well as data reversibility and portability with standard formats and migration assistance.

PRO’AUDIT acts as a privileged intermediary and expert technical coordinator for the provision of fiber optic internet connectivity services, including an in-depth analysis of bandwidth and quality of service requirements with an assessment of current and future usage, a technical feasibility study and site eligibility check with verification of coverage and installation constraints, selection of the most suitable partner operator based on technical, commercial, and reliability criteria, negotiation of commercial and technical terms with cost optimization and service guarantees, coordination of installation with the selected operator, including end-to-end planning and monitoring, end-to-end connection project monitoring with regular reporting and contingency management, a single point of contact for the customer with PRO'AUDIT, simplifying relations and centralizing communications, management of relationships with partner operators with priority escalation and rapid resolution, supervision of the quality of service delivered with continuous monitoring and proactive alerts, first-level technical support with initial diagnosis and referral to experts, escalation to the operator in the event of a problem with personalized follow-up and guaranteed resolution, as well as unified billing via PRO'AUDIT if requested, with total transparency and administrative optimization.

PRO’AUDIT offers transparent billing and commercial terms, including separate billing for PRO’AUDIT services with detailed breakdowns and complete transparency, the option of consolidated billing on request with simplified administration and centralized management, a coordination fee included in the rates with transparency on costs and added value, complete transparency on operator costs with direct impact and optimization, negotiation of preferential terms with advantageous rates and included services, support in cost optimization with advice and recommendations for savings, consumption tracking and alerts for exceeding limits with monitoring and prevention, as well as assistance in managing operator contracts with legal and technical expertise.

The Customer also undertakes to have a stable, protected power supply that complies with current standards for all equipment, with a mandatory UPS for critical equipment and surge protection, to maintain a high-speed internet connection that is operational and secure at all times, with redundancy if necessary for critical applications, to ensure an appropriate air-conditioned environment with a temperature maintained between 18 and 25 degrees Celsius and humidity between 45 and 65 percent for all sensitive equipment, to use only consumables supplied or approved by PRO'AUDIT, under penalty of immediate forfeiture of warranty and billing for subsequent repairs, to rigorously perform first-level maintenance operations in accordance with detailed procedures provided with mandatory prior training, to comply with recommended data backup and security procedures with regular restoration tests, to maintain a clear and accessible workspace around all equipment in compliance with safety distances, to protect all equipment from dust, moisture, and temperature variations with protective covers if necessary, install and maintain recommended antivirus and security software on all computer systems with automatic updates, perform system and security updates within the prescribed time limits with prior validation by PRO'AUDIT if necessary, maintain video surveillance and alarm systems in permanent working order with regular testing and immediate reporting of faults, and comply with the specific installation requirements for each type of equipment in accordance with the manufacturer's recommendations and good professional practice.

With regard to security and insurance, the Customer formally undertakes to effectively protect all equipment against theft, damage, intrusion, and malicious acts by all appropriate means, including alarm systems, video surveillance, and access control, to take out and maintain comprehensive insurance covering all equipment at its replacement value as new, with PRO'AUDIT designated as the beneficiary in the event of a claim, to comply fully with applicable regulations, including GDPR, IT security, industry standards, and video surveillance regulations, with procedures updated on an ongoing basis, to provide adequate and regular training to all users on best practices and security procedures, with validation of knowledge and periodic refresher training, to report any security incident, attempted intrusion, or compromise within twentyfour hours with a detailed description and preservation of evidence, to implement physical and logical access control procedures for all equipment with traceability and regular audits, to regularly back up and secure all critical data in accordance with recommendations, using encryption and secure storage, to comply with confidentiality and non-disclosure requirements for technical information, with a written commitment from all parties involved, to immediately report any loss, theft, or destruction of equipment to the competent authorities, filing a complaint and forwarding the receipt, to cooperate fully with PRO'AUDIT in any necessary investigation or expert assessment, facilitating investigations, to maintain alarm and video surveillance systems in constant operation with continuous monitoring and rapid response, and to comply with legal obligations related to security systems, including declarations, authorizations, and regulatory checks.

For specialized services, the following are expressly excluded for telephony and connectivity: operator network problems, line quality, or mobile coverage, with referral to the operator concerned; service interruptions due to external telecom operators, with coordination by PRO’AUDIT; malfunctions related to terminal equipment not provided by PRO’AUDIT with billed diagnostics; service quality issues due to partner operators, with escalation and follow-up; connection delays depending on external operators, with coordination and information; and outages.PRO'AUDIT with a charged diagnosis, service quality issues due to partner operators with escalation and follow-up, connection delays depending on external operators with coordination and information, as well as internet network or operator infrastructure failures with a charged intervention by PRO'AUDIT. For backup services, the following are excluded: data corruption prior to the start of services with prior expertise, data volumes exceeding the defined contractual capacities with invoiced extension, problems related to storage media provided by the Customer with replacement at the Customer's expense, data loss due to incorrect handling with corrective training, as well as restoration problems due to corrupted data at the source with invoiced specialized recovery. For web and digital services, the following are excluded: external attacks, hacking, or defacement not attributable to PRO'AUDIT with repair billed, unauthorized modifications made by the Customer or third parties with restoration at the Customer's expense, hosting or connectivity issues with third-party providers with coordination by PRO'AUDIT, malfunctions due to browser updates with adaptation billed, as well as referencing problems due to search engine developments with continuous optimization.

Late payments will result in automatic penalties and surcharges, including late payment interest at the legal rate plus five points applied from the first day of delay without prior notice, a fixed collection fee of forty euros excluding tax per unpaid invoice, which may be cumulative, additional collection costs billed at the actual rate, including bailiff, lawyer, and legal proceedings with supporting documents, immediate and automatic suspension of all services after eight days of delay with access cut off, forfeiture of the term for all current and future receivables with immediate enforceability, automatic termination after formal notice has remained unsuccessful for fifteen days with recovery of equipment, late payment penalties capped at twenty-five percent of the total amount of the annual contract, with other penalties also applicable, possible registration in payment incident files with an impact on credit rating, immediate payment of all future installments with loss of the benefit of payment plans, billing of equipment recovery costs in the event of termination with the intervention of a bailiff if necessary, blocking of access to web services and applications in the event of late payment with automatic disconnection, suspension of remote monitoring and maintenance services with cessation of services, invoicing of reconnection costs after regularization with technical intervention, and a ten percent surcharge on subsequent invoices in the event of a repeat offense, automatically applied for twelve months.

The Customer must prepare the site in accordance with the detailed technical specifications provided by PRO’AUDIT for each type of equipment, ensuring that there is sufficient space, unobstructed and accessible for the installation and maintenance of all equipment, in compliance with safety distances and access restrictions, a dedicated, protected power supply that complies with current standards, with a UPS for critical equipment and surge protection, an operational computer network connection with sufficient bandwidth and appropriate security according to identified needs, and appropriate environmental conditions including temperature, humidity, and ventilation in accordance with manufacturer specifications, free and secure access for technicians and delivery equipment with facilitation of intervention conditions, a closed and secure room to prevent theft and damage with an alarm system if necessary, sufficient lighting for maintenance work with emergency lighting if required, disposal of old equipment if necessary in compliance with environmental standards, preparation of supports and fixings for security equipment in compliance with architectural constraints, preparatory cabling for video surveillance and alarm systems with secure passage and protection, an air-conditioned server room for critical IT equipment with access control and surveillance, and preparation of network access for connected equipment with appropriate segmentation and security.

PRO’AUDIT provides comprehensive scheduled preventive maintenance, including preventive visits according to a schedule established and communicated at the beginning of the year for all equipment, in compliance with operating constraints, complete cleaning and verification of all critical components with preventive replacement if necessary, preventive replacement of wear parts according to manufacturer recommendations with planning and budgeting, systematic updating of software, firmware, and security patches with prior testing and validation, performance monitoring, calibration, and optimization of settings with adaptation to changes in usage, verification of integration and interoperability between systems with end-to-end testing, testing of backup and security systems with validation of effectiveness, monitoring of alarm and video surveillance systems with regulatory verification, verification of network performance and connectivity with flow optimization, IT security audit and updating of protections with reinforcement if necessary, detailed intervention report with personalized recommendations and suggestions, as well as planning of subsequent interventions and follow-up of recommendations with validation of implementation.

PRO’AUDIT retains all intellectual property rights to its methods, tools, and know-how developed in the course of its activities, with absolute protection against any unauthorized reproduction or use. Specific developments remain the property of PRO’AUDIT unless otherwise agreed in writing with a license granted to the Client under defined conditions. The Client acquires only a right to use the solutions developed, with a prohibition on transfer or sublicensing without express authorization, a prohibition on reverse engineering or decompiling the software, with financial penalties in the event of violation, The protection of PRO'AUDIT's proprietary algorithms and methods with a reinforced confidentiality commitment. Compliance with integrated third-party software licenses with respect for the conditions of use and restrictions. Copyright on technical documentation reserved for PRO'AUDIT with a prohibition on reproduction without authorization, as well as a prohibition on reproduction or distribution without authorization with applicable civil and criminal penalties.

PRO’AUDIT may terminate the contract by operation of law in the event of late payment exceeding fifteen days after formal notice with immediate payment of all sums due, serious breach of contractual obligations causing damage to PRO’AUDIT, improper use of equipment or services with risk of damage, unauthorized modification of equipment with loss of warranty, breach of confidentiality obligations causing commercial damage, collective proceedings initiated against the Customer with risk of non-payment, cessation of activity or dissolution of the company with impossibility of continuation, refusal of access for maintenance or inspection with impossibility of execution, failure to comply with safety instructions with danger, as well as fraud or false declaration with prejudice to PRO’AUDIT. The consequences of termination include the immediate payment of all sums due with interest and penalties, the immediate recovery of all rented equipment with the intervention of a bailiff if necessary, the invoicing of recovery and repair costs with a joint assessment, a termination penalty of ten percent of the remaining annual amount with a minimum of one thousand euros, immediate suspension of all services with access cut off, data backup and return according to procedures with invoicing of services, secure destruction of access and codes with certificate of destruction, as well as invoicing of end-of-contract services with details of interventions.

PRO’AUDIT’s liability is limited to the amount of the annual contract with an absolute and definitive cap, excluding indirect damages and operating losses, which are covered by the Client's insurance, excluding intangible damages and loss of earnings, limited to direct damages, limited to direct and foreseeable damages only, excluding any other damages, with a specific ceiling for each type of service, adjusted according to the risks, as well as professional liability insurance with coverage appropriate to the activities.

The contract is subject exclusively to French law, with application of the Commercial Code and Civil Code, application of the sector regulations in force with continuous updates, compliance with applicable European standards in accordance with directives, and the exclusive jurisdiction of the Commercial Court of Annecy for all disputes, with mandatory prior attempt at amicable settlement.

PRO’AUDIT applies a rigorous and proven project management methodology comprising an exhaustive preliminary analysis phase with a complete audit of the existing situation, detailed mapping of business processes, and precise identification of strategic and operational issues, followed by an in-depth functional and technical design phase with the drafting of detailed specifications, precise requirements, and measurable acceptance criteria, then a meticulous planning phase with definition of milestones, allocation of expert resources, and establishment of a detailed schedule with identified critical paths, a supervised implementation phase with daily progress monitoring, detailed weekly reporting and proactive risk and contingency management, a comprehensive testing and validation phase with unit, integration, and performance tests according to established protocols, a controlled deployment phase with a secure rollout plan and validated rollback procedures, and a formal closure phase with a comprehensive review, capitalization of best practices, and documented skills transfer. Project management also includes the appointment of a dedicated and experienced project manager with overall responsibility for the success of the project, the establishment of a steering committee with stakeholder representatives and regular follow-up meetings, the use of professional collaborative tools for information sharing and decision traceability, change management with a formalized impact assessment and validation procedure, regular and transparent communication with progress reporting and early warnings, and risk management with documented identification, assessment, and mitigation plans.

PRO’AUDIT formally undertakes to comply strictly with the General Data Protection Regulation and the French Data Protection Act in all its activities, including the implementation of appropriate technical and organizational measures to ensure a level of security appropriate to the risk, with encryption of sensitive data, strict access control, and complete traceability of operations. the appointment of a qualified and trained Data Protection Officer with the task of advising, monitoring, and liaising with regulatory authorities, keeping a comprehensive record of personal data processing with clearly defined purposes, data categories, recipients, and retention periods; conducting data protection impact assessments for all high-risk processing with risk reduction measures and prior validation; providing complete and transparent information to data subjects about processing with detailed legal notices and an accessible privacy policy; guaranteeing the rights of individuals with formalized procedures for exercising rights of access, rectification, erasure, portability, and objection, notifying data breaches to the competent authorities within 72 hours with risk assessment and corrective measures, appropriate contractual agreements with all subcontractors and partners with binding GDPR clauses and regular compliance audits, ongoing training for all employees on data protection issues with awareness of best practices and updated procedures, as well as regular compliance audits with technical and organizational controls and continuous improvement plans.